State Farm® Insurance Agent Jackie Newkirk

"Working with Jackie and her team is like being a part of one big happy family . Everyone is so attentive to your needs and always willing to step in and help wherever needed. They know personally and I really enjoy working with this State Farm Agency . They are highly recommended for Excellence in Customer Service !!! I love everyone at Jackie's office but I have to give a special shoutout to Aqira Stokes for her great customer service in working me through a situation . She was attentive , caring and informing. Thank You all for all you do @ Jackie Newkirk State Farm Insurance . The Best !"

"Samantha was amazing! She actually contacted my apartment complex directly to get the correct information that they needed. It’d been a worry for awhile and I did not expect that type of service. She also updated my address and helped with my insurance questions. I will definitely call her directly with any questions I have in the future!"

"I called to ask if my insurance had gone up. Jackie dug deeper and beyond my original question and found that I was paying twice for the same coverage. She jumped on a conference call with my mortgage company and for my rate lowered. Thank you Jackie for going above and beyond!"

"Jackie Newkirk & staff are the greatest and most helpful insurance agency I have ever dealt with. I have been with her office for over 30 years and never thought to go anywhere else. I had water damage to my property and felt so overwhelmed by it all. Jackie was with me every step of the way. She knew the right contractors to call so I got great quality repair. Thank you Jackie Newkirk and staff for your caring assistance. I informed friends and family of the great care you provided."

"I usually don't leave reviews but felt like I needed to as I was very disappointed in the service my family received. We were contacted by Jackie to switch over to State Farm for our auto and home insurance. We were in the market for new insurance so figured we would give it a go. At first everything was great and we had no issues. Then it seems like we just kept having issues. First, we received a notice from the DMV that there was a lapse in my daughter's auto insurance and we had to pay a penalty fee and show she didn't have a lapse. We contacted the office and they apologized and fixed the problem. Okay no big deal to us. I know mistakes happen. Then it seemed we kept having fees come up on our bill that we didn't know about. Our 18 year old daughter had a "hospital insurance" charge each month of about 20 dollars. We contacted via email several times and never received a response. Then my husband called to find out what it was and left a message. He never received a response. So we decided to switch insurance companies as this was not the service we wanted or was used to. My husband called to cancel and sent an email. He was able to speak to someone at the office which did not give any type of explanation just stated "I'm sorry we didn't meet your expectations of our service". It was a very back handed comment that basically said we did nothing wrong, you just have high expectations. We received an email stating they had received our wish to cancel. About a week later, we still had a balance that was due for insurance and it showed insurance was still active. My husband then called the office again and Devondir answered the phone. He was very rude and stated, "sir, by NC law we have up to 30 days to cancel your auto policy and you have to pay the amount due". He asked when did you cancel and my husband said August then he said and what month is it and my husband said August and Devondir said okay thank you and hung up on my husband. I could not believe how we were being treated. So my husband reached out to State Farm corporate for further clarity on what was going on with our policy. The lady at corporate was very helpful and advised that our policy in fact had NOT been cancelled and we did NOT have to pay for the policy that we already cancelled. She went ahead and cancelled the policy and stated we would receive a refund for any unused funds. We did receive a refund check within a few days. We decided to go back to USAA insurance and received better service and better rates. We did receive an email from Jackie stating the policy was cancelled and another back handed statement of, "I'm sorry we couldn't meet your expectations". Not once did anyone at that office apologize or explain anything. They make people feel like they are the ones in the wrong and we have high expectations. I'm not sure why we were treated the way we were, but want people to be aware."

"Jackie and all of the staff at her agency were always very helpful and kind. When I first signed up with them, an agent spent over 2 hours on the phone with me answering all my questions. I only switched agencies because I moved and they were extremely helpful with that as well!"