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Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.

Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Ayana Britt

June 27, 2024

5  out of  5 rating by Ayana Britt
"Every staff member here has been accommodating, knowledgable, and quick to respond to concerns. I'll be missing their services once I move out of state and hope that the new State Farm agent I have will be just as great, if not better (which I doublt)."
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Jim Todd

May 9, 2024

5  out of  5 rating by Jim Todd
"Insurance is a necessary evil that nobody likes to deal with. Jackie's team however, is a breath of fresh air. I found them six months ago and they have been the best experience I have ever had with any organization I have ever dealt with. We had a claim within 10 days of signing the policy and I have never had an easier auto claim. Even got a hand written birthday card from them. Attentive, caring, and helpful service any time you need them and fantastic rates."
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Myra Bradley

March 27, 2024

5  out of  5 rating by Myra Bradley
"Working with Jackie and her team is like being a part of one big happy family . Everyone is so attentive to your needs and always willing to step in and help wherever needed. They know personally and I really enjoy working with this State Farm Agency . They are highly recommended for Excellence in Customer Service !!! I love everyone at Jackie's office but I have to give a special shoutout to Aqira Stokes for her great customer service in working me through a situation . She was attentive , caring and informing. Thank You all for all you do @ Jackie Newkirk State Farm Insurance . The Best !"
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Bell Jamie

December 29, 2023

5  out of  5 rating by Bell Jamie
"Jackie was very very helpful and comforting! Thank you so much!"
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Robert Peace

December 21, 2023

5  out of  5 rating by Robert Peace
"I'm with Jake from. State Farm now. The process was 123 in signing up and I got a better quote then 3 other Big companies. Thanks State Farm"
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Spirit and Word Christian Church

October 16, 2023

5  out of  5 rating by Spirit and Word Christian Church
"I received excellent auto and home owner’s insurance service from the Jackie Newkirk State Farm Agency. I am glad to have received such excellent care over the past 7 years."
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Candace Howell

September 15, 2023

5  out of  5 rating by Candace Howell
"Jackie and her team are just wonderful!"
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balancedandscaled M

July 17, 2023

5  out of  5 rating by balancedandscaled M
"Samantha was Amazing. She went out of her way to explain different life insurance policies to me at ease although it was out of her area of work. I appreciated that so much. Thank you, Samantha!"
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Ieshia Squires

May 2, 2023

5  out of  5 rating by Ieshia Squires
"I have been with Jackie Newkirk since I purchased my home in 2020. The switch was so easy and comfortable. Any incentives that are available to me, her team lets me know and adds them without missing a step. I couldn’t have a better insurance company."
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Chancely Carter

March 27, 2023

5  out of  5 rating by Chancely Carter
"Samantha was amazing! She actually contacted my apartment complex directly to get the correct information that they needed. It’d been a worry for awhile and I did not expect that type of service. She also updated my address and helped with my insurance questions. I will definitely call her directly with any questions I have in the future!"
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Maria Espinoza

March 13, 2023

5  out of  5 rating by Maria Espinoza
"Jackie and her team were excellent to work with in helping me with my insurance. I highly recommend them for great service and price."
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Tyrone Hinton

January 25, 2023

5  out of  5 rating by Tyrone Hinton
"My experience with Jackie and her staff was professional and confidential. They were expeditious when handling my time sensitive matter. Being kind must be one of their business secret nuggets to success! Thanks to Jackie and her staff."
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hany gorgui

December 7, 2022

5  out of  5 rating by hany gorgui
"I highly recommend Jackie for anyone in Raleigh NC who is looking for the best insurance for his car and home Very honest, all her staff are professional, I had been with her for almost 7 years now and never had any issues or problems Thank you Jackie👍🏻"
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Katty Watford

November 18, 2022

5  out of  5 rating by Katty Watford
"Knowledgeable, professional, nice"
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October 28, 2022

5  out of  5 rating by M K
"Super nice folks. I used to use StateFarm back in Washington state as well, these guys are nice everywhere! I talked to Emily she was great."
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Dara Hayden

October 22, 2022

5  out of  5 rating by Dara Hayden
"I called to ask if my insurance had gone up. Jackie dug deeper and beyond my original question and found that I was paying twice for the same coverage. She jumped on a conference call with my mortgage company and for my rate lowered. Thank you Jackie for going above and beyond!"
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Dan Holt

October 20, 2022

5  out of  5 rating by Dan Holt
"Always excellent service Quick response to add or delete coverage and explore options. Staff is excellent."
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Carolyn Jenkins

October 6, 2022

5  out of  5 rating by Carolyn Jenkins
"Jackie Newkirk & staff are the greatest and most helpful insurance agency I have ever dealt with. I have been with her office for over 30 years and never thought to go anywhere else. I had water damage to my property and felt so overwhelmed by it all. Jackie was with me every step of the way. She knew the right contractors to call so I got great quality repair. Thank you Jackie Newkirk and staff for your caring assistance. I informed friends and family of the great care you provided."
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Brise Sanchez

September 17, 2022

5  out of  5 rating by Brise Sanchez
"Staff is extremely knowledgeable and helpful!"
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Naveen Verma

September 12, 2022

5  out of  5 rating by Naveen Verma
"Very good experience."
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Jennifer Freeman

September 9, 2022

1  out of  5 rating by Jennifer Freeman
"I usually don't leave reviews but felt like I needed to as I was very disappointed in the service my family received. We were contacted by Jackie to switch over to State Farm for our auto and home insurance. We were in the market for new insurance so figured we would give it a go. At first everything was great and we had no issues. Then it seems like we just kept having issues. First, we received a notice from the DMV that there was a lapse in my daughter's auto insurance and we had to pay a penalty fee and show she didn't have a lapse. We contacted the office and they apologized and fixed the problem. Okay no big deal to us. I know mistakes happen. Then it seemed we kept having fees come up on our bill that we didn't know about. Our 18 year old daughter had a "hospital insurance" charge each month of about 20 dollars. We contacted via email several times and never received a response. Then my husband called to find out what it was and left a message. He never received a response. So we decided to switch insurance companies as this was not the service we wanted or was used to. My husband called to cancel and sent an email. He was able to speak to someone at the office which did not give any type of explanation just stated "I'm sorry we didn't meet your expectations of our service". It was a very back handed comment that basically said we did nothing wrong, you just have high expectations. We received an email stating they had received our wish to cancel. About a week later, we still had a balance that was due for insurance and it showed insurance was still active. My husband then called the office again and Devondir answered the phone. He was very rude and stated, "sir, by NC law we have up to 30 days to cancel your auto policy and you have to pay the amount due". He asked when did you cancel and my husband said August then he said and what month is it and my husband said August and Devondir said okay thank you and hung up on my husband. I could not believe how we were being treated. So my husband reached out to State Farm corporate for further clarity on what was going on with our policy. The lady at corporate was very helpful and advised that our policy in fact had NOT been cancelled and we did NOT have to pay for the policy that we already cancelled. She went ahead and cancelled the policy and stated we would receive a refund for any unused funds. We did receive a refund check within a few days. We decided to go back to USAA insurance and received better service and better rates. We did receive an email from Jackie stating the policy was cancelled and another back handed statement of, "I'm sorry we couldn't meet your expectations". Not once did anyone at that office apologize or explain anything. They make people feel like they are the ones in the wrong and we have high expectations. I'm not sure why we were treated the way we were, but want people to be aware."
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Geri Fields

September 8, 2022

5  out of  5 rating by Geri Fields
"The agent was knowledgeable and professional in providing information on the type of coverage that I needed. I’m looking forward to continue working with Ms Newkirk."
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Whitley Harwell

August 29, 2022

5  out of  5 rating by Whitley Harwell
"Absolutely love Jackie and her AMAZING staff! They’re always so prompt with assistance and outstanding customer service!!"
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Jason Ryan

August 26, 2022

5  out of  5 rating by Jason Ryan
"Friendly & quick help!"
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Alex Hawton

August 17, 2022

5  out of  5 rating by Alex Hawton
"Jackie and all of the staff at her agency were always very helpful and kind. When I first signed up with them, an agent spent over 2 hours on the phone with me answering all my questions. I only switched agencies because I moved and they were extremely helpful with that as well!"