State Farm® Insurance Agent Jackie Newkirk

"Emily was amazing and made everything easy and seamless. Thank you for a wonderful experience."

"Dealing with moving is stressful enough and add switching all accounts can be a nightmare! But, Kennia has been a DREAM to work with! Very efficient, personable, and most importantly she has made this process stress free!"

"Every staff member here has been accommodating, knowledgable, and quick to respond to concerns. I'll be missing their services once I move out of state and hope that the new State Farm agent I have will be just as great, if not better (which I doublt)."

"Insurance is a necessary evil that nobody likes to deal with. Jackie's team however, is a breath of fresh air. I found them six months ago and they have been the best experience I have ever had with any organization I have ever dealt with. We had a claim within 10 days of signing the policy and I have never had an easier auto claim. Even got a hand written birthday card from them. Attentive, caring, and helpful service any time you need them and fantastic rates."

"Working with Jackie and her team is like being a part of one big happy family . Everyone is so attentive to your needs and always willing to step in and help wherever needed. They know personally and I really enjoy working with this State Farm Agency . They are highly recommended for Excellence in Customer Service !!! I love everyone at Jackie's office but I have to give a special shoutout to Aqira Stokes for her great customer service in working me through a situation . She was attentive , caring and informing. Thank You all for all you do @ Jackie Newkirk State Farm Insurance . The Best !"

"Jackie was very very helpful and comforting! Thank you so much!"

"I'm with Jake from. State Farm now. The process was 123 in signing up and I got a better quote then 3 other Big companies. Thanks State Farm"

"I received excellent auto and home owner’s insurance service from the Jackie Newkirk State Farm Agency. I am glad to have received such excellent care over the past 7 years."

"Jackie and her team are just wonderful!"

"Samantha was Amazing. She went out of her way to explain different life insurance policies to me at ease although it was out of her area of work. I appreciated that so much. Thank you, Samantha!"

"I have been with Jackie Newkirk since I purchased my home in 2020. The switch was so easy and comfortable. Any incentives that are available to me, her team lets me know and adds them without missing a step. I couldn’t have a better insurance company."

"Samantha was amazing! She actually contacted my apartment complex directly to get the correct information that they needed. It’d been a worry for awhile and I did not expect that type of service. She also updated my address and helped with my insurance questions. I will definitely call her directly with any questions I have in the future!"

"Jackie and her team were excellent to work with in helping me with my insurance. I highly recommend them for great service and price."

"My experience with Jackie and her staff was professional and confidential. They were expeditious when handling my time sensitive matter. Being kind must be one of their business secret nuggets to success! Thanks to Jackie and her staff."

"I highly recommend Jackie for anyone in Raleigh NC who is looking for the best insurance for his car and home Very honest, all her staff are professional, I had been with her for almost 7 years now and never had any issues or problems Thank you Jackie👍🏻"

"Knowledgeable, professional, nice"

"Super nice folks. I used to use StateFarm back in Washington state as well, these guys are nice everywhere! I talked to Emily she was great."

"I called to ask if my insurance had gone up. Jackie dug deeper and beyond my original question and found that I was paying twice for the same coverage. She jumped on a conference call with my mortgage company and for my rate lowered. Thank you Jackie for going above and beyond!"

"Always excellent service Quick response to add or delete coverage and explore options. Staff is excellent."

"Jackie Newkirk & staff are the greatest and most helpful insurance agency I have ever dealt with. I have been with her office for over 30 years and never thought to go anywhere else. I had water damage to my property and felt so overwhelmed by it all. Jackie was with me every step of the way. She knew the right contractors to call so I got great quality repair. Thank you Jackie Newkirk and staff for your caring assistance. I informed friends and family of the great care you provided."

"Staff is extremely knowledgeable and helpful!"

"Very good experience."

"I usually don't leave reviews but felt like I needed to as I was very disappointed in the service my family received. We were contacted by Jackie to switch over to State Farm for our auto and home insurance. We were in the market for new insurance so figured we would give it a go. At first everything was great and we had no issues. Then it seems like we just kept having issues. First, we received a notice from the DMV that there was a lapse in my daughter's auto insurance and we had to pay a penalty fee and show she didn't have a lapse. We contacted the office and they apologized and fixed the problem. Okay no big deal to us. I know mistakes happen. Then it seemed we kept having fees come up on our bill that we didn't know about. Our 18 year old daughter had a "hospital insurance" charge each month of about 20 dollars. We contacted via email several times and never received a response. Then my husband called to find out what it was and left a message. He never received a response. So we decided to switch insurance companies as this was not the service we wanted or was used to. My husband called to cancel and sent an email. He was able to speak to someone at the office which did not give any type of explanation just stated "I'm sorry we didn't meet your expectations of our service". It was a very back handed comment that basically said we did nothing wrong, you just have high expectations. We received an email stating they had received our wish to cancel. About a week later, we still had a balance that was due for insurance and it showed insurance was still active. My husband then called the office again and Devondir answered the phone. He was very rude and stated, "sir, by NC law we have up to 30 days to cancel your auto policy and you have to pay the amount due". He asked when did you cancel and my husband said August then he said and what month is it and my husband said August and Devondir said okay thank you and hung up on my husband. I could not believe how we were being treated. So my husband reached out to State Farm corporate for further clarity on what was going on with our policy. The lady at corporate was very helpful and advised that our policy in fact had NOT been cancelled and we did NOT have to pay for the policy that we already cancelled. She went ahead and cancelled the policy and stated we would receive a refund for any unused funds. We did receive a refund check within a few days. We decided to go back to USAA insurance and received better service and better rates. We did receive an email from Jackie stating the policy was cancelled and another back handed statement of, "I'm sorry we couldn't meet your expectations". Not once did anyone at that office apologize or explain anything. They make people feel like they are the ones in the wrong and we have high expectations. I'm not sure why we were treated the way we were, but want people to be aware."

"The agent was knowledgeable and professional in providing information on the type of coverage that I needed. I’m looking forward to continue working with Ms Newkirk."

"Absolutely love Jackie and her AMAZING staff! They’re always so prompt with assistance and outstanding customer service!!"